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K'NEX shop -  How safe are K'NEX products?

Unlike many construction kits and toys, all the K'NEX rods, connectors and bricks we sell (both in sets and as parts) are manufactured in the USA, at a sister factory next door to K'NEX headquarters in Pennsylvania. This factory uses raw materials from premier quality US manufacturers, operates under the strictest of guidelines, and is certified to meet ISO 9001 Standards.

A small number of specialized parts, such as motors, are made in China. However, these items are manufactured to meet both EN71 European Union Toy Safety Standards and the US standard for toy safety ASTM F963-03. The parts are routinely examined by an independent, third-party laboratory to ensure that they meet safety standards.

It is also important to note that all the K'NEX sets and parts we sell are new and unused, unlike most of the K'NEX sets and parts available online via eBay etc.

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K'NEX shop -  Warning

Warning - CHOKING HAZARD.

K'NEX is not suitable for children under 3 years, as it includes small parts.

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K'NEX shop -  How do I order online?

Ordering online could not be easier - simply add the products you want to buy into your Shopping Cart, and then proceed to Checkout, as shown below.

Adding items to shopping cart

We recommend that you start by browsing through one of our online shops, and then add any products that you wish to buy into the Shopping Cart by using the "Add to Cart" button for that product.

Any product you add to the shopping cart will initially have a quantity of 1. To revise the quantity for any product, change the value in the "Quantity" box for that product, and then click on the "UPDATE" button at the bottom of the Shopping Cart page.

Products can also be removed from the shopping cart if you wish. Simply tick the "remove" box for the product, and then click on the "UPDATE" button at the bottom of the page.

Checkout

After you have finished adding everything to the Shopping Cart, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order, including your name, address and payment method.

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K'NEX shop -  Which is the best K'NEX set to buy?

Two factors that you may wish to consider when choosing a K'NEX set are as follows:

Best value

It is not possibly to define precisely which K'NEX sets give "best value", as (for instance) some sets contain classic K'NEX components, whereas others contain the smaller Micro K'NEX components.

However, one indicator that you might like to use to compare sets is "Cost/piece", that is the average cost of each piece of K'NEX in the set. This ranges from 5p/piece on some large sets and special offers, right up to more than 20p/piece on certain sets.

Where possible, we show the cost/piece in GBP (£) for every K'NEX set we sell in our online shop.

You may also find it helpful to view our set comparisons.

Type of packaging

Whilst most K'NEX retail sets are sold in throw-away cardboard packaging, the K'NEX and Kid K'NEX education sets we sell are supplied in a storage tub or tray, that can be used as the permanent home for your K'NEX set.

Using advanced search to find the best K'NEX set for you

Our Advanced Search facility has been designed to help you find the "best" K'NEX set, by allowing searches based on Price range, Age, Subject and Type of packaging as well as the usual search based on search words.

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K'NEX shop -  Which countries and currencies do you operate in?

We support K'NEX users around the world, by making our free resources universally available, and via our online K'NEX shops for different countries/currencies, as follows:

Countries

We operate four online K'NEX shops, serving the UK; mainland Europe; USA and Canada; and the Rest of the world.

This approach allows K'NEX users in almost every country in the world to purchase K'NEX items from us. The only exceptions are China, India and Russia, where we have been requested not to sell by the manufacturers of K'NEX.

If you are on Checkout page 1 of 3, and your country is not listed in the drop-down list of countries, you are probably trying to shop in the wrong K'NEX shop. Please click on the <Return to Shop> button, and then select the correct K'NEX shop in the left hand navigation bar.

Currencies

For your convenience, our online shops operate in three currencies:

K'NEX shop UK - GB Pounds (£)

K'NEX shop Europe - Euros

K'NEX shop USA/Canada - US dollars

K'NEX shop Rest of world - GB Pounds (£)

If you pay by credit card, debit card or PayPal, your card issuer may allow the payment you make to appear on your card statement in your local currency, if that currency is not listed above.

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K'NEX shop -  Can I view the website in my own language?

The main language used on our website is English. Many of the pages in the K'NEX shop may also be viewed in German or French, by clicking on the German or French flag in the right hand navigation bar.

In addition, all the English web pages include a Google translation facility in the right hand or left hand navigation bar. This allows you to request translation of the page into the language of your choice.

Google Translate does not provide a perfect translation of the web pages, but the feedback we have received indicates that despite its limitations it is still a useful facility to have.

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K'NEX shop -  Why do you request my email address and phone number?

When you place an order with us, we request during Checkout: your organisation name (if any), contact name, address, postcode, email address and telephone number.

An accurate email address is essential, as this is how we send your order acknowledgement, raise any order queries with you, and keep you up to date with the delivery status of your order.

Your telephone number can also be of help to us in fulfilling your order, for instance in situations where the carrier cannot find your address. Rest assured, we will never telephone you for any other reason, or pass on your telephone number to a third party other than the organisation(s) delivering your order.

We also use the email addresses entered with orders to email our occasional newsletters. You can opt out of this service if you wish.

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K'NEX shop -  Can I order offline?

If you prefer, you can order K'NEX sets offline via our Printed order form.

This is a .PDF file (48Kb) that can be printed out, completed, and faxed, emailed or posted to us. When we receive your completed Order form, we will email you the shipping cost for the order, plus any VAT (Value Added Tax) due. If you then decide to proceed with the order:

   ♦  If you are based in the UK, and are a public sector organisation, a large company, or a large charity, we will despatch the goods to you, and then invoice you.

   ♦  If you are based in the UK, but are not any of the above, we will send you a Pro forma invoice, for payment in advance of the goods being despatched.

   ♦  If you are not based in the UK, we will send you a Pro forma invoice, for payment in advance of the goods being despatched.

Please also note:

1. We do not ship K'NEX sets to the USA or Canada, as these are available there directly from the US-based manufacturers.

2. K'NEX Parts and Instructions may only be purchased online.

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K'NEX shop -  Can I just ask for a quotation?

You can obtain a Quotation for any combination of products in our shop, as follows:

1. Add the products to the cart in the normal way.

2. Proceed to checkout

3. In checkout page 1 of 3, enter your address, including the country and any state/region requested.

4. Select <Next>.

5. The total cost will be displayed on Checkout page 2 of 3, including the shipping cost and any VAT.

6. You can now print this screen and use it as a Quotation if you wish.

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K'NEX shop -  How do I navigate around the site?

We have tried to make navigation around the site as simple and as quick as possible.

The main navigation features of the site are as follows:

   ♦  The navigation bar on the left will take you to the different main sections of the website.
   ♦  The navigation bars on the right will take you to the Shopping cart, Checkout and Quick search.
   ♦  The links at the bottom of each page will take you to the main Information pages for the site, Terms and Conditions, and Frequently Asked Questions.
   ♦  A "breadcrumb trail" is also displayed at the bottom of each page, showing how you arrived at this page.
   ♦  On appropriate pages, navigation buttons appear on the right and also at the bottom of each page, including Top, Home, Prev, Up and Next. These buttons will take you to the top of this page; the website home page; the previous page at this level; the "parent" page of this page; and the next page at this level.

Please email us if you have any suggestions for improving navigation around the site.

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K'NEX shop -  Can the site be used by people who are visually impaired?

We have done our best to ensure that this website can be accessed by people who are visually impaired, and is compatible with all online accessibility features.

If you want to magnify the contents of any page to make it easier to read, we recommend that you enable the "Web content Page zoom" facility in an internet browser such as Google Chrome. You can then set the Page zoom to 120%, 150% or whatever magnification suits you best.

Please email us if you think we can make our website more accessible in any way.

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K'NEX shop -  Why do I get an error message?

There are three main reasons why you might get an error message whilst accessing our website:

1. You do not have Javascript enabled in your internet browser.

2. You do not have Cookies enabled in your internet browser.

3. Despite extensive testing, an error has crept into our website.

Javascript

This website will operate if you do not have Javascript enabled in your internet browser, but you will experience the following restrictions:

a) You will not be able to buy any products online, but you can still browse through our online shop, and buy offline.

b) Prices displayed will be in GB pounds (£) only, without VAT (Value Added Tax).

c) Some English-language words will appear on German or French web pages.

d) Some useful functions such as image zoom/enlarge will not operate.

For these reasons, we recommend that you keep Javascript enabled whilst browsing our website. If you are not able to do so, please Email us for assistance.

Cookies

This website will operate if you choose not to have Cookies enabled in your internet browser.

You will not be able to buy any products online, but you can still browse through our online shop, and buy offline.

For this reason, we recommend that you keep Cookies enabled whilst browsing our website. If you are not able to do so, please Email us for assistance.

Other errors

We are always very concerned if anyone receives an error message other than the two above when accessing our website.

Please Email us immediately if this happens.

Any errors on the website can usually be fixed within minutes.

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K'NEX shop -  Are K'NEX bricks compatible with Lego?

All the K'NEX bricks we sell:

   ♦  Are manufactured to the highest quality standards in the USA.

   ♦  Are compatible with other leading brick-building systems such as Lego.

   ♦  Can also be joined to K'NEX rods and connectors when model-building.

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K'NEX shop -  Why don't you sell used K'NEX?

Since our launch in 2004, we have only ever sold genuine, new, unused K'NEX parts and sets. We believe that, for most K'NEX users, this is their preferred choice.

We do not buy or sell used K'NEX parts, or K'NEX sets containing used parts, because:

1. It is not easy to be sure that any used K'NEX parts offered for sale are genuine K'NEX parts, or whether they are counterfeit K'NEX parts, which may not meet international toy safety standards.

2. It would be very difficult for us to check, clean and then sterilise large volumes of used K'NEX parts before offering them to our customers.

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