Feedback from customers
We do not operate a formal system for obtaining feedback from customers, as in our view such systems tend to be too intrusive.
However, our customers frequently send us unsolicited emails with comments on our customer service.
A small sample of the feedback contained in these emails is included below.
An analysis of all the feedback we have received from shipping 2,770 orders in the last 12 months shows that more than 99% of that feedback is positive.
Just wanted to say a massive thank you from my 11yr old! Fantastic service - will definitely recommend K'NEX toys. He built the roller coaster in 2.5hrs.
Hartelijk dank voor de snelle service! Wij zijn alvast zeer tevreden!
I have received them and I now have one happy 8 year old with a completed amazing 8 roller coaster.
May i take this opportunity to profusely thank you for a super quick despatch. My daughter was overjoyed to receive the envelope less than 24hrs after requesting the two parts we were short of. You guys are amazing, we are very grateful. Thanks.
I have received the missing parts for our knex roller coaster, thank you very much for dealing with this so quickly and efficiently.
We have received the parts, thank you very much for the excellent service.
Your help and prompt service was much appreciated.
Thank you for the prompt response! I will be ordering from you again in the near future!
Thanks once again - fab customer service!
Just to say huge thanks, I have a very happy son who received the missing parts yesterday... We've made the tortoise and it's great! Thanks again for your help
Thank you, for your fast reply and delivery of pieces.
Thank you so much for your excellent service! My son will be delighted to finish his super cyclone coaster.
My daughter is more than pleased now she has built her first roller coaster.
thank you so much for the very quick turn around on this order. very greatful wonderful service
Super customer service, very grateful to you.
I have received my order and appreciate your excellent service throughout the transaction.
The set is now complete and built and working perfectly and he's already talking about which set to get next.
Thank you very much indeed for such an easy and efficient service!
Thanks. Received v quickly. V pleased with your service. Roller coaster now up and running!
Brilliant service - they arrived this morning!
The item has been well received. Thanks a lot for your promt reply and your attention.
Thanks very much for all your help. Your manner and communication was outstanding. A rarity knowadays from companies. Once again thank you my daughter will be very happy.
Thank you very much for your efficiency.
Many thanks for the fantastic service and prompt action it is very much appreciated and will make William very happy
You have a really good service. Congrats from Spain
It's been a pleasure doing business with you.
The missing part was delivered yesterday. My son is made up! Many thanks for your help we're very grateful. Excellent customer service, thank you.
Thank you so much for your quick reply. We have already received the small part for the Ferriswheel an we have a very happy 7 year old!!!
Thank you so much Andy, you are very kind! There will be a very excited little boy here this weekend.
Thank you for your very efficient service. The part arrived in the morning post today.
to let you know my second order arrived today -I now have a beautifully working ferris wheel!! Thank you brilliant service
Thanks so much for your fast reply and helpful suggestions. We will start with the wheels and vehicles that you have suggested and take it from there!
That's excellent -we really appreciate it.
Forgot to send a note at the time - thanks for such a speedy resolution, very impressed.
Thank you for your prompt attention. My son will be extremely pleased and we will definately be buying more products and telling our friends how good the products are.