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Terms and Conditions

Please find below the Terms and Conditions for buying products from the K'NEX User Group, whether these are purchased:

♦ Online, via any of our internet-based K'NEX shops, or

♦ Offline, via an order placed by email, fax, post or any other method.

If the information below and our FAQs do not answer your query, please Email us.

• About us...
• Payment methods...
• Credit card security...
• Taxes and import duties...
• Shipping...
• Order confirmation...
• Delivery...
• Guarantee...
• Privacy policy and Cookies...
• Cancellation and Returns policy...
• Discounts...
• Packaging...

About us

The K'NEX User Group was launched in 2004, and is operated on a not-for-profit basis throughout the world by 4children2enjoy Ltd.

Our address is 4children2enjoy Ltd, 25 Cambridge Road, Swansea SA3 4PE, United Kingdom.

Our Company number is 5026996 and our VAT registration number is GB 826 3366 23.

Email address: to email us

Email communication is our preferred option, as emails enable us to give the highest possible level of service to our customers.

Please note that:

1. we regret that we cannot assist with requests for missing K'NEX parts by telephone. We have a special web page for this.

2. although we have customers all over the world, we communicate in the English language only.

3. the textual information provided with all our products (including instructions and safety warnings) is in the English language only.

4. we accept no responsibility for any inaccuracies that may arise out of translating the English text we provide into another language, via the use of Google Translate, or any other translation process.

These Terms and Conditions apply to all orders received from organisations and from private individuals, whether those orders are placed with us online or offline. We do business only under these Terms and Conditions.

These Terms and Conditions and your use of this site are governed by English law. Disputes arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

The use of the terms "we" and "our" throughout these term and conditions shall mean 4children2enjoy Ltd.

All trademarks acknowledged. Top ^

Payment methods

We offer three online payment methods worldwide - Payment by Credit/Debit card; Payment by Paypal account; and Payment by Invoice.

Payment by Credit/Debit card

We are pleased to offer secure online Credit/Debit card payments (including American Express) to all our customers. Credit card/debit payments are processed for us by PayPal or ClearAccept, so we never actually see your credit card details.

Payment by Credit/Debit card may be selected for your order on page "Checkout 3 of 3".

To minimise the possibility of fraud, all Credit/Debit card payments are taken at the point of customer order not on despatch of goods. Credit/Debit card payments must be made by an adult 18 years or older. We cannot be held responsible for any problems caused by online orders being placed by persons under the age of 18. These orders will become the responsibility of the adult who owns the credit or debit card used in the transaction.

Payment by Paypal account

An alternative online payment option is to make payment from your Paypal account, if you have one.

Payment by Paypal account may be selected for your order by clicking on the [PayPal checkout] button on page "Checkout 1 of 3".

Payment by Invoice

We are pleased to offer offline payment by Invoice to customers worldwide, in GB pounds (£) or Euros (€).

Payment by Invoice may be selected for your order on page "Checkout 3 of 3".

In the UK only, we offer "Invoice after despatch", to public sector organisations, large private sector organisations, and large charities. It is not necessary to open an account with us in advance. Invoices are raised on the day the goods are despatched. All invoices must be paid within 30 days of invoice date.

In all parts of the world, including the UK, we offer payment by "Invoice in advance", if your order has a value of £30/€30 or more.

If you select this payment option, we will email you a Pro-forma invoice with our bank details, so that you can arrange payment via your bank. Once we receive payment, we will ship your order to you.

Currency for payment

Our online K'NEX shops operate in the following currencies: GB pounds (£), Euros (€), Canadian dollars (C$) and US dollars ($).

However, during online payment, your credit card company or Paypal account may give you the option to pay in your local currency rather than the currencies listed above, if these differ.

Note that all prices displayed in our online shops are exclusive of shipping charges, which will be added to your order in the shopping cart.

Ownership of goods

Whichever payment method is used, we remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell goods if they are not paid for. Top ^

Credit card security

4children2enjoy Ltd is a well-established, professional UK company. Full company details can be viewed on the About us page. We provide a high level of security in all dealings with our customers, at all times. This includes:

1. Providing a wholly secure environment for the online ordering of goods, by using Sellerdeck, one of the UK's leading online shop software development products.

2. Processing all online payments via PayPal or ClearAccept, two leading online payment processing companies. This means we never actually see your debit/credit card details or your PayPal account details. Top ^

Taxes and import duties

If your delivery address is in the UK

If you are a private individual, or a small organisation which is not VAT-registered, you will have to pay Value Added Tax (VAT) on your order.

If you are VAT-registered organisation, you will still have to pay VAT on your order. However, your accounts department will claim back the VAT, so only the net cost of the goods will show against your budget.

If your delivery address is in the Netherlands, France, Germany, Ireland or Portugal

When you order, you will be asked to pay Value Added Tax (BTW/TVA/MwSt/VAT/IVA) at your local rate.

We will then ship the order to you with all import duties and taxes paid (DDP), so that you have nothing more to pay.

If your delivery address is not in the above countries

You will pay no UK taxes on your order, but you will be responsible for paying any local taxes or import duties that may be charged to you by the tax authorities in your own country.

However most countries, including the USA and Canada, allow orders below a reasonable value to be imported duty-free. Top ^

Shipping

Smaller orders are sent out by post within the UK and by Airmail outside the UK. Larger orders are sent worldwide via shipping carrier.

Please note that shipping costs for smaller orders include the cost of processing your order and payment, and packing your order, as well as the cost of sending the order to you.

To find the shipping cost on any order:

1. "Add to cart" the items you require.
2. Proceed to Checkout.
3. On page Checkout 1 of 3, enter the delivery address, including the country and any state/province requested, and select "Next".
4. The shipping cost will be displayed.

If your order is too heavy for automatic calculation of the shipping cost, you will receive a message instead at step 4 asking you to Email us for a shipping quotation.

For more information about shipping costs, please visit Shipping costs and delivery timescales . Top ^

Order confirmation

When a confirmation of order email is sent to you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of an increase in price, we will always contact you first to ensure that the revised price is acceptable. Top ^

Delivery

All products which can be ordered via this website are usually held in stock. We aim to despatch orders for in-stock items within 2 business days, except during our occasional "shutdown" periods, such as Christmas week.

In the unlikely event that the product you have ordered has gone out of stock, it will be despatched to you as soon as stock becomes available. We reserve the right to part-ship in-stock items on an order, leaving the out-of-stock items to follow.

For heavier orders sent out by shipping carrier, if no-one is in when they try to deliver your order, the carrier should leave a card asking you to contact them.

Please also note that:

1. providing a part-complete or incorrect address may cause a delay in shipping your order.

2. if you request that the carrier leaves your order without obtaining your signature, this is at your own risk.

3. after delivery has taken place, you are responsible for protecting the goods against loss or damage.

4. the set contents of any set delivered may vary slightly from the set contents advertised on this website.

5. if 30 or more of any part is ordered, the parts will be weighed to satisfy the order, not counted individually. This may result in some minor variations from the quantity ordered.

6. Where possible, we deliver larger orders packed in second-hand cardboard boxes. This enables us to minimise our disposal of waste material, and also helps us to keep product prices to a minimum.

7. When shipping orders to countries outside the UK, we endeavour to meet the documentary requirements of the Customs office in the destination country. However, we do not accept any liability for the Customs office delaying or refusing entry to the order.

8. If we discover that we have received a second order from a customer before we have shipped their first order, our policy is to ship the two orders together. If you do not wish us to combine your orders in this way, please email us to tell us so before placing your second order.

For information about delivery timescales, please visit Shipping costs and delivery timescales . Top ^

Guarantee

You get the benefit of the manufacturer's warranty in respect of all the goods we sell. In addition, we provide a no-quibble 90-day warranty on all K'NEX parts.

In the unlikely event that within 90 days of buying any K'NEX set from us:

♦ you find that your K'NEX set was delivered to you with one or more parts missing, or

♦ any K'NEX part in that set becomes broken

we will replace those part(s) free of charge.

When you purchase K'NEX parts from us, we recommend that you use these in accordance with one of the many official K'NEX instruction books published by the manufacturers of K'NEX. We do not provide any guarantee that K'NEX parts are suitable for any other purpose.

When we sell goods and services to organisations we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise, as permitted under the Unfair Contract Terms Act 1977.

4children2enjoy Ltd is liable for death or personal injury caused by the company's negligence.

We do not accept any liability for indirect or consequential losses or loss of profits. Top ^

Privacy policy and Cookies

We have created this privacy policy in order to demonstrate our firm commitment to the privacy of our customers.

When you place an order with us, you will be asked for your billing address, delivery address and email address.

If you choose to pay for your order by credit card, debit card or PayPal, your billing address will be forwarded to PayPal or ClearAccept, to enable you to make payment online with a high level of security. Please visit the PayPal or ClearAccept websites to view their own privacy policy.

Your email address will be used to send you confirmation of your order, to notify you of despatch, and to contact you to discuss any issues in relation to the fulfilment of your order.

We may also email you not more than four times each year to notify you about changes to our website, products and services. You can opt out of this service if you wish.

Your delivery address will be used to deliver your order to you.

If you request shipping by express delivery, we will also request your telephone number. This will be sent to the shipping company who is delivering your order (usually UPS or Parcelforce), together with your email address, so that the shipping company can keep you updated with delivery progress. Please visit the website of the relevant shipping company to view their own privacy policy. We will not use your telephone number for any other purpose, nor will we pass your telephone number on to anyone else.

We will only use the email address you enter on your order for the purposes listed above, and we will not pass that email address on to any third party.

Your personal information will be stored on our own in-house computer system in Swansea, UK, and will be retained only as long as it is required for order processing and accounting purposes. Your data will be kept secure, and protected from unauthorised access. If you would like us to delete your personal data, please contact Andy Shercliff via the contact details shown on our About us / Contact us web page.

Please note that we have never used social media in any form, so there are no issues relating to the privacy of data stored by social media companies on our behalf.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, and to store your details (other than credit card details) if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders online or benefit from the other features that use cookies. However, you may still be able to order using our offline order form (see FAQ).

If you have any queries or suggestions regarding our privacy policy or our use of cookies, please contact Andy Shercliff via the contact details shown on our About us / Contact us web page. Top ^

Cancellation and Returns policy

Orders cancelled before despatch

Orders may be cancelled at any time up until the time of despatch. You must Email us to cancel your order. On receipt of your email, we will cancel your order, and refund as soon as possible any payment you have made.

If the order was placed by an organisation (rather than a consumer) and is cancelled within 48 hours of the planned time of despatch, we reserve the right to apply a handling charge of 10% of the purchase cost.

Products to be returned which are incomplete, wrong, damaged or faulty

If the products we send to you are incomplete, are the wrong products, are found to be damaged when you open the packaging, or are faulty, you must Email us within

a) 5 days if the products are incomplete, wrong or damaged

b) 14 days if the products are faulty

We will then advise you of the procedure for returning the products to us. You must return the products to us immediately, in the same condition in which you received them.

When we receive the returned products, we will examine them, and where necessary consider the terms of the manufacturer's warranty. We will then notify you by email within a reasonable period of time whether

a) the goods will be replaced, or

b) the goods will be returned to you, or

c) the payment you made for the defective products will be refunded.

We will process any refund due to you as soon as possible and, in any case, within 30 days of receipt of the returned products. Any refund made will include the purchase cost of the products which are incomplete, wrong, damaged or faulty, the delivery charges for sending those products to you, and the postage cost incurred by you in returning those products to us.

Products to be returned for any other reason

If you are contracting as a consumer with a delivery address in the European Union, you may cancel an order after delivery, at any time within seven working days, beginning on the day after you received the products. You must Email us to cancel your order.

We will then advise you of the procedure for returning the products to us. You must return the products to us immediately, in the same condition in which you received them, and at your own cost and risk.

When we receive the returned products, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.

We will refund the price of the products in full, including the cost of sending the products to you. However, you will be responsible for the cost of returning the products to us.

General conditions for Cancellation and Returns policy

Before any products are returned, you have a legal obligation to take reasonable care of them while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

We will usually refund any money to you using the same method originally used by you to pay for your purchase.

All notices given by you to us must be given by Email or by post, using the email address or postal address on our About us / Contact us page.

We may give notice to you at either the e-mail address or postal invoice address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. Top ^

Discounts

We aim to offer all the K'NEX parts and sets we sell to our customers at reasonable prices, all year around. We do offer discounts on our standard prices, but only in certain very specific circumstances, as follows:

1. Some parts are offered with a reduced price if you purchase more than a certain quantity of that part. Eg a price of £0.95 each may be reduced to £0.90 each if you buy 50 or more of that part.

2. Percentage discounts may be available if your order reaches a certain value. Eg a 5% reduction for orders valued at £50 or more.

3. All discounts are clearly displayed on our website as you raise your order. There are no "hidden" discounts.

4. We never offer discretionary discounts to the occasional customer who contact us to ask for one. We believe that to do so would be unfair to our many other customers.

5. We do not change our prices, or offer extra offer discounts, according to the season. For instance, there is never a "New Year sale". We believe that our customers prefer to know that they are receiving best value for money throughout the year. Top ^

Packaging

K'NEX sets and parts come in all shapes and sizes, and as we ship K'NEX orders worldwide, the successful packaging of your order is essential in ensuring its safe arrival.

Our packaging policy is as follows:

1. We aim to meet all international guidelines for packaging.

2. Where possible, we re-use boxes and packaging material that we have received from other suppliers. This is good for the environment, and it also helps us to reduce costs, thereby keeping our prices as low as possible.

3. K'NEX parts are usually packed into plastic bags, to protect them from moisture during transit.

4. Delicate parts are also wrapped in bubble wrap or packing chips, to protect them against damage during transit.

5. Whenever possible, small packages are flat-packed into envelopes or mailing pouches, so that they can be posted through your letter box.

6. Larger orders are despatched in sturdy cardboard boxes. We never send out orders in over-size boxes.

7. For express deliveries, we only use major international shipping companies such as UPS, who in our experience have a good track record of caring for the packages they transport.

8. Despite all our efforts, packages and their contents do very occasionally become damaged in transit. Please advise us immediately if this happens, so that we can rectify the problem. Top ^